Shipping policy
Shipping Policy
Order fulfilment
Menorca Prints products are made to order and fulfilled by a specialist production partner. Production begins after your order and payment have been confirmed.
Delivery destinations
We currently deliver to:
- Spain
- France
- Germany
- Italy
Available delivery methods and shipping charges are displayed during checkout. We may not be able to deliver to certain remote areas, territories or restricted addresses.
Estimated delivery time
Orders are normally expected to arrive within 7–10 business days after order confirmation.
Business days exclude weekends and public holidays. Delivery dates are estimates and are not guaranteed. Production volumes, carrier delays, customs processing, weather and other circumstances outside our reasonable control may affect delivery.
The estimate displayed during checkout or in your order confirmation should be treated as the most current estimate for your destination.
Shipping charges
Shipping charges, if applicable, are calculated and displayed before payment. Any free-shipping offer will be clearly shown during checkout.
Tracking
When tracking is available, you will receive a shipping confirmation email containing the tracking information after your order has been dispatched.
Tracking may require some time to update after the carrier receives the package.
Customs and import charges
Orders delivered across customs borders, may be subject to import duties, taxes or handling fees.
Where these charges are not collected during checkout, they are the customer’s responsibility. Menorca Prints does not control charges imposed by customs authorities.
Split shipments
Items from the same order may occasionally be produced or dispatched separately. When this happens, you may receive more than one package or tracking number at no additional shipping cost beyond the amount confirmed at checkout.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate delivery address.
Contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed after fulfilment begins.
If an order is returned or cannot be delivered because the supplied address was incorrect or incomplete, additional shipping charges may apply before it can be sent again.
Delayed or missing orders
If your tracking information has not updated for an extended period, or your order has not arrived within a reasonable time after the estimated delivery date, contact us at hola+menorcaprints@portamenorca.com.
Please include your order number so we can investigate with the fulfilment partner or carrier.
Damaged packages
If your order arrives damaged, defective, misprinted or incorrect, contact us promptly with:
- Your order number.
- A description of the problem.
- Clear photographs of the product and packaging.
We will review the issue and arrange an appropriate replacement or refund according to our Return and Refund Policy.
Returns
Do not return an order to the sender address printed on the package or directly to Printful.
Contact us before returning anything so we can provide the correct instructions and return address. Returns are governed by our Return and Refund Policy.
Contact
For shipping questions, contact: