Refund policy

We have a 14-day return policy. You must contact us within 14 days of receiving your order to request a return.

To start a return, email hola+menorcaprints@portamenorca.com with your order number. If your return is accepted, we will provide the correct return address and instructions.

Do not return items directly to the address printed on the package, on the ticket, or to Printful. Items returned without prior authorization may not be accepted.

For change-of-mind returns, customers are responsible for arranging and paying for tracked return shipping. We do not charge a restocking fee.

Returned items must be unused, undamaged and safely packaged, with proof of purchase. Customers may be responsible for any reduction in value caused by handling beyond what is necessary to inspect the item.

Damaged, defective or incorrect items

Inspect your order when it arrives. If it is damaged, defective, misprinted or incorrect, contact us promptly with your order number and clear photographs.

When the issue is confirmed, we will arrange a replacement or refund at no additional cost. You will not normally need to return the defective item unless we specifically request it.

Exchanges

We do not process direct exchanges. Request a return for the original item and place a separate order for the replacement.

European Union cooling-off period

For orders covered by European Union consumer law, you may withdraw from your purchase within 14 days of delivery without providing a reason.

You must notify us within that period and return the item within 14 days after notifying us. You are responsible for the direct return-shipping cost unless the product is damaged, defective or incorrect.

Refunds

We will notify you after receiving and inspecting the return.

Approved refunds will be issued to the original payment method. For eligible EU withdrawals, the refund includes the item price and the original standard delivery charge. Additional costs for an upgraded delivery method are not refundable.

We may withhold the refund until we receive the returned item or evidence that it has been sent. After processing, banks and payment providers may require additional time to display the refund.

For questions, contact hola+menorcaprints@portamenorca.com.